Conversational AI Design Strategic Planning Group

Write and build an AI virtual assistant to maintain high customer service levels while developing self-serve options to reduce wear on administrative professionals (and make sure it complies with digital accessibility guidelines)

SEO Content Design
VisionLink

Define SEO strategy and write web content for a B2B SaaS in the fleet management software industry

UX Content Design
Democracy Counts

Rebrand a nonprofit organization’s online presence based on user feedback, user research, and Google Analytics

Screenshot of a prototype of a new website with new UX copy

Mobile App UX/UI Design
ecoATM

Rethink the ecoATM app to reduce uninstalls, improve the accuracy of phone price estimates, and enhance the overall user experience

Screenshot of a mobile app's GPS locator for ecoATM kiosks

Touchscreen Kiosk Accessibility Design
ecoATM

Innovative project to make the price estimate process at company's ubiquitous smartphone-recycling kiosks compliant with WCAG and Section 508 guidelines

photo of a green and white machine that buys smartphones for cash